Shipping policy

Shipping & Delivery Policy — Subhash Daujee

This Shipping & Delivery Policy explains how we process, pack, and ship your orders of dry fruits and nuts from Subhash Daujee. Please read this policy carefully before placing your order.

1. Order Processing Time

Orders are typically processed and dispatched within 1–2 business days of order confirmation and successful payment. Orders placed on weekends or public holidays will be processed on the next business day. During high-demand periods, such as Diwali, Raksha Bandhan, and other festive seasons, processing times may be slightly longer. We will notify you of any significant delays.

2. Shipping Partners

We ship orders through trusted courier and logistics partners, selected based on your delivery location to ensure safe and timely delivery. The courier partner may vary depending on the destination and service availability.

3. Delivery Timelines

Orders are generally delivered within 1–5 business days after dispatch, depending on the delivery location and courier service availability.

Delivery Area	Estimated Delivery Time
Gwalior	1–5 business days

Delivery timelines are estimates and are not guaranteed. Delays may occur due to weather conditions, regional disruptions, courier operational issues, public holidays, or incorrect address details provided by the customer.

4. Shipping Charges

Applicable shipping charges, if any, will be calculated and displayed at checkout based on your delivery location and order value. Any free-shipping offers will be displayed on our website or at checkout, subject to the applicable terms and conditions.

Shipping charges, where applicable, are generally non-refundable once an order has been dispatched, except where the issue arises due to our error or as otherwise required by applicable law.

5. Serviceable Areas

We deliver across serviceable pin codes in India, subject to courier partner availability. Certain remote locations may not be serviceable. If we are unable to deliver to your location, we will contact you to discuss an alternative arrangement or refund, as applicable.

For international shipping enquiries, please contact us at subhashdaujee@gmail.com or call 9425115835.

6. Order Tracking

Once your order has been shipped, you will receive a confirmation message with your tracking number and tracking details, where available. You can use these details to track your shipment or contact our support team for assistance.

For tracking-related queries, contact us at subhashdaujee@gmail.com or 9425115835.

7. Packaging

We take care to pack our dry fruits and nuts in suitable food-safe packaging to help preserve freshness and protect products during transit. If your package appears tampered with or damaged upon delivery, please document the issue with photographs and contact us immediately. Any applicable resolution will be handled in accordance with our Refund & Return Policy.

8. Failed Delivery Attempts

Our courier partners may make multiple delivery attempts. If delivery fails because of an incorrect address, the recipient's unavailability, or refusal to accept the order, the package may be returned to us.

In such cases, we will contact you to discuss re-delivery, where available. Additional shipping charges may apply. Any refund, including applicable shipping charges, will be handled in accordance with our Refund & Return Policy and applicable law.

9. Incorrect Address

Please ensure that your shipping address, pin code, and phone number are accurate when placing your order. We are not responsible for delivery delays caused by incorrect or incomplete address details provided by the customer. Address changes may not be possible after an order has been dispatched.

If you need assistance with an address or delivery issue, please contact us as soon as possible at subhashdaujee@gmail.com or 9425115835.