Refund, Return & Cancellation Policy — Subhash Daujee

Last Updated: [14-8-2026]

At Subhash Daujee, we take pride in the quality and freshness of our dry fruits and nuts. Because we sell food/perishable items, our return, refund, and cancellation process is designed to protect product hygiene and safety while still being fair to our customers. Please read this policy carefully before placing your order.

1. Our Promise

We inspect and pack all products carefully before dispatch to ensure you receive fresh, high-quality dry fruits. If something goes wrong with your order, we're here to make it right.

2. Order Cancellations

Standard (one-time) orders can be cancelled **free of charge** before they are shipped. Please contact us as soon as possible at **[Insert Support Email/Phone]**.
Once an order has been shipped, it cannot be cancelled, but you may raise a return/refund request upon delivery if it meets the eligibility criteria in Section 4 below.

2.1 Subscriptions (if applicable to your store)

If you purchase a product as a subscription, you will receive repeat deliveries based on the duration and frequency you select at checkout.

Your payment details are stored securely, and you will be charged automatically for each delivery, unless you have chosen to pay in advance.
Some subscriptions may auto-renew at the end of their term. If you don't want your subscription to renew, you can cancel it at any time.
To cancel or change your subscription, use the link in your order confirmation email, or log in to your account and manage it from your order dashboard. You can also contact us directly at **[Insert Support Email/Phone]**.
Cancelling a subscription stops future deliveries; it does not automatically refund deliveries already charged and dispatched. See Section 4 (Refunds) for details on damaged, incorrect, or spoiled items.

2.2 Pre-Orders (if applicable to your store)

When you purchase a pre-order item, you are buying a product that is currently out of stock or not yet available in our inventory. We may collect no payment, or a partial deposit, at checkout, and store your payment method to charge the remaining or full amount at a later date once the product is ready to ship.

You can cancel a pre-order that has been partially paid and has not yet been fulfilled/shipped, by contacting us at **[Insert Support Email/Phone]**.
Once a pre-order has been fulfilled and shipped, it cannot be cancelled — but you may request a full or partial refund as per Section 4 below.

2.3 Try Before You Buy (if applicable to your store)

For select items offered under a "try before you buy" option, we authorize (but do not immediately charge) your payment method before fulfilling the order. You will have **[Insert Number, e.g., 3–5 days]** to decide whether to keep the item. If you do not return the item within that period, we will charge your payment method for the full amount.

*(Note: If Subhash Daujee does not currently offer subscriptions, pre-orders, or try-before-you-buy purchase options, these sub-sections can be removed from the live policy page.)*

3. Eligibility for Return/Replacement

Due to the perishable and consumable nature of our products, we are **unable to accept returns of opened, used, or consumed packages** unless the product is defective, damaged, or incorrect. You may request a replacement or refund in the following cases:

You received a **damaged package** (torn packaging, leakage, crushed box, etc.).
You received the **wrong product** (different item, flavor, or weight than what you ordered).
The product was **expired or close to expiry** at the time of delivery.
The product shows visible **signs of spoilage, contamination, or quality issues** (e.g., pest infestation, mold, rancid smell) upon opening.
Your order was **short-shipped** (missing item(s) from your order).

3.1 Conditions for Raising a Claim

You must contact us within **[Insert Number, e.g., 48 hours]** of delivery.
You must provide clear **photos/videos** of the product, packaging, and the shipping label showing the order number.
The claim must relate to a defect, damage, or error that existed at the time of delivery — not due to improper storage after delivery.

4. How to Request a Return, Replacement, Refund, or Cancellation

Email us at **[Insert Support Email]** or contact us via **[Insert WhatsApp/Phone Number]** within the timeframe mentioned above.
Include your **order number**, a description of the issue, and supporting photos/videos (for damage/quality claims).
Our team will review your request within **[Insert Number, e.g., 1–2 business days]**.
If approved, we will offer one of the following, based on the situation:
- A **replacement** of the affected item(s), shipped at no extra cost.
- A **refund** to your original payment method.
- **Store credit** for use on a future order.

5. Refund Timelines

Approved refunds will be processed within **[Insert Number, e.g., 5–7 business days]** to your original payment method.
Depending on your bank or payment provider, it may take an additional **[Insert Number, e.g., 3–5 business days]** for the refund to reflect in your account.
For Cash on Delivery (COD) orders, refunds will be issued via **[Insert method, e.g., bank transfer/UPI]** after verification.

6. Non-Returnable / Non-Cancellable Situations

We are unable to offer returns, replacements, refunds, or cancellations in the following cases:

Change of mind after the product has been opened or partially consumed.
Products stored improperly after delivery (e.g., not sealed/refrigerated as instructed, leading to spoilage).
Delay in raising a complaint beyond the stated claim window.
Natural variation in the color, size, or texture of dry fruits, which is normal for agricultural products and not a defect.
Orders marked as delivered by the courier partner where no damage/tampering is evident.
Requests to cancel an order after it has already been shipped/fulfilled (see Section 2).

7. Bulk/Wholesale and Festive Gift Orders

Special terms may apply to bulk orders, corporate gifting, or festive hampers (e.g., during Diwali/Raksha Bandhan). Please refer to the terms shared at the time of order confirmation, or contact us directly for such orders.